Once your order status changes to Awaiting Payment, the order is ready to be funded. Your order needs to be funded within two days of invoicing.
Fund the order per the Payment Instructions provided from ASP when you checkout an Order - Make sure you fund the correct bank per the information on your Order download.
Multiple Orders can be funded at the same time, and should be released, picked and shipped at the same time - assuming the funding was sent to the same bank and the Orders ship from the same physical location.
When sending one wire to fund multiple orders, always verify the payments are due to the same bank entity. Then it is important to specify on the wire notes and communication to our Finance department which orders should be funded using that same wire.
Example:
If you have questions about payment status, credits or your account balance, please reach out to the corresponding Finance team for each banking entity:
For US Bank - clp.accountsreceivable@assurant.com
For Wells Fargo - ARMobileServices@assurant.com
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