Assurant ASP FAQ

Peak Season FAQ

• Protocols, Suspensions and other Account-Related Topics
• How are Orders consolidated for Shipment?
• Does Assurant DLS provide assistance with unlocking devices?
• What does OTH Carrier Mean?
• When will my order ship?
• What does each Order status mean?

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Account Management

• Need-to-know Contacts
• How do I request to change my Account information?
• How do I set my Shipping preferences?
• How do I reset my password?
• How do I create an account?

Pre-Sale Questions

• Where are your Warehouses physically located?
• What is a good offer price?
• Do you ship to Buyers outside of the US?
• I had an “Accepted Offer” but when I went to checkout the inventory was sold out. Why did this happen?
• Can I order greater quantities than what is shown as available?

Post-Sale Questions

• Is an IMEI list or ASN file available for my order?
• What does each Order status mean?
• Where can I find my Invoices?
• What to do if a shipment is Damaged or Missing Units?
• Signs of Tampering
• How do I let you know I've made a payment?

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Purchasing

• What is a Non-Serialized Accessory?
• How are Orders consolidated for Shipment?
• What is a 'R2' grade device?
• What is a TPS REC graded device?
• How does Auto Checkout work?
• Can I change my Shipping Method for On Hold orders?

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Auctions

• What is an 'Open' Auction?
• How to Fund Orders
• What is a 'Sealed' Auction?
• What does Reserve Not Met mean?
• How do you determine Stocklist prices?
• When do auctions run?

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