On Hold
You have selected HOLD FOR LATER during checkout so that you could add more items before the order is processed.
The ability to put inventory on-hold is a convenience feature to allow you to consolidate inventory into a single order over a few days. Customers are expected to have on hold orders checked out within 5 days.
Putting items on hold is considered a commitment on your part to purchase the inventory. Failure to checkout and fund orders within two business days can result in suspension or termination of your account. If we suspend your account, we may, at our discretion, require you to pay a restocking fee of up to 5% of amount that was canceled or removed from an on-hold order before reinstating your purchasing privileges.
Submitted
Your order has been submitted for processing and is given a temporary order number. Once processing is complete a 7 digit order number will be assigned; this process typically takes around 15 to 30 minutes.
The 7 digit order number should be used when communicating with Finance, Shipping or other support teams.
Awaiting Payment
The order has finished processing and is ready to be funded. Assurant customers are expected to pay orders no later than two (2) business days after invoice receipt.
Failure to fund orders within two business days can result in suspension or termination of your account. If we suspend your account, we may, at our discretion, require you to pay a restocking fee of up to 5% of amount that was canceled or removed from an on-hold order before reinstating your purchasing privileges.
Ready for Fulfillment
Your order has been funded and released to the warehouse.
In Picking
Your order is currently in process of being picked.
In Shipping
Your order has been picked, staged and is with our shipping team. It will then go through a QA process and be prepped for shipping. An order should be expected to ship within 3 business days of release by Finance, though during times of high volume it may take longer.
Shipped
Your order has been shipped, and the IMEI list and Order information will available for download once processing completes.
Partially Shipped
A portion of your order has been Shipped. Unshipped items will be outlined on the Order Details screen. Your account will be credited for any canceled items.
Invoiced
Your order has been closed out and Invoices are now available for download.
Canceled
Your order has been cancelled. Canceled items will be outlined on the Order Details screen.
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