Order Payment
Assurant customers are expected to pay orders no later than two (2) business days after invoice receipt.
Failure to fund orders within two business days can result in suspension or termination of your account.
If we suspend your account, we may, at our discretion, require you to pay a restocking fee of up to 5% of amount that was canceled or removed from an on-hold order before reinstating your purchasing privileges.
On Hold Orders
The ability to put inventory on-hold is a convenience feature to allow you to consolidate inventory into a single order over a few days. Assurant customers are expected to have on hold orders checked out within 5 days.
Putting items on hold is considered a commitment on your part to purchase the inventory. Failure to checkout and fund orders within two business days can result in suspension or termination of your account.
If we suspend your account, we may, at our discretion, require you to pay a restocking fee of up to 5% of amount that was canceled or removed from an on-hold order before reinstating your purchasing privileges.
Shipping Protocols
Our compliance protocols dictate that we can only ship to an approved address for any given customer. Shipments cannot be shipped to any address not approved and on-file in a customer's account, nor can shipments be re-routed in transit to a different address.
Failure to adhere to these protocols will result in account suspension and deactivation.
Change Requests
- Principal/Ownership Change
- Shipping Address Change
- Business Address Change
- Mailing Address Change
- Contact Information Change
Please keep in mind that these requests are subject for review are not guaranteed to be approved.
Terms and Conditions
These details, and more, are outlined in our Assurant Terms and Conditions of Purchase.
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