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  1. HYLA Mobile
  2. Assurant ASP FAQ
  3. Purchasing

Purchasing

  • What is a Non-Serialized Accessory?
  • How are Orders consolidated for Shipment?
  • What is a 'R2' grade device?
  • What is a TPS REC graded device?
  • How does Auto Checkout work?
  • Can I change my Shipping Method for On Hold orders?
  • Are OEM accessories included with Devices?
  • What does OTH Carrier Mean?
  • Can I edit On Hold Orders?
  • Do you have a phone number I can call to speak with a representative/Who is my sales rep?
  • What do the different warehouses mean?
  • When I look at my cart, it is empty. How do I purchase?
  • Which invoice do I pay?
  • Why are prices higher than what I bid?
  • Why was I awarded fewer units when I checked out?
  • Why won't the system accept my daily stock summary list when I try to upload it?
  • Does Assurant DLS provide assistance with unlocking devices?
  • Which products are unlocked?
  • Adding to Existing Orders
  • How can I clear my cart?
  • How can I submit a spreadsheet of offers? (IMPORT offers)
  • How do I cancel my order?
  • How do I pay for my order?
  • Do you offer payment terms?
  • How do I create an order online?
  • How do I view pricing?
  • How do I place an offer?
  • How often is your inventory updated?
  • How do I filter the stock list?
  • How can I export your stock list?
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